My Twitter Account Got Hacked?! Now What?

Yes, I’m afraid it did. But don’t panic. Here’s how to fix it. Either I or someone else who follows you on Twitter has sent you to this page to help you get, well, unhacked. How do you know I got hacked? In nearly all cases, it’s because your...

How to Keep From Being Hacked (Like Burger King Was Today)

To say that Burger King’s Twitter account got hacked today would be giving way, way too much credit to the guilty party. Fact is, most of these “hacks” are actually just somebody guessing the right password. No l33t hacking involved. Just a...

Social Media Complaints: Do We All Owe Major Corporations an Apology?

I have an apology to make to: my cell phone provider my cable and Internet company the courier company that comes to my door every month a major department store the pizza joint and the list goes on. But let me back up a moment. A Brief History of Customer Complaints...

Why Corporate Twitter “Conversations” Are Lies

Okay, folks, it’s time to interject a little honesty into the social media dialogue. Despite grand platitudes of how Twitter is ‘shepherding a new era of corporate transparency and a spirit of engaging with customers,’ the fact remains that even the...