The final, and perhaps most important, part of the SWARM Methodology is to turn your combatants into advocates. Here’s how.
You can indeed resolve an online crisis politely, convert the combatant, AND correct mistakes they made. Here’s how.
Think you’re doing a good job running your Facebook Page? Compared to my mom — yes, my MOM — you’re not. Here’s how she’s blowing away engagement rates online.
The third step in my negative response strategy is to move any discussion of the issue offline.
One key to handling negative feedback is to think how you can give the “combatants” some kind of Win.