The M in Swarm — Make Friends

I am publishing a special series detailing my SWARM methodology — a toolset to help you respond when your organization gets negative feedback online. This is the fourth lesson. You may want to start reading with the “S” in SWARM, the “W” in...

The R in Swarm — Right the Wrongs

I am publishing a special series detailing my SWARM methodology — a toolset to help you respond when your organization gets negative feedback online. This is the fourth lesson. You may want to start reading with the “S” in SWARM, the “W” in...

Why My Mom is a Better Community Manager Than You Will Ever Be

My firm, engageQ digital, manages the social media presences for a number of clients, helping build their fan base, drive higher engagement, and grow the community. I was pretty proud of our track record and rightly so — after four months of managing one of our...

The A in Swarm — Avoid a Public Fight

I am publishing a special series detailing my SWARM methodology — a toolset to help you respond when your organization gets negative feedback online. This is the third lesson. You may want to start reading with the “S” in SWARM first, then reading the...

The W in SWARM — Win/Win

I am publishing a special series detailing my SWARM methodology — a toolset to help you respond when your organization gets negative feedback online. This is the second lesson. You may want to start reading with the “S” in SWARM first. [divider][space...