I don’t know why, but I’ve never liked picking up my voicemails. My entire communications system revolves around my email, so I’ve never understood why voicemails don’t show up in my email box.

A number of providers can do this for you — it’s likely that your phone company offers this kind of service, where people leave a voicemail and the audio is emailed to you.

I use a great service called PhoneTag that goes one stage beyond that — it actually transcribes the message for you. You forward any calls you miss from your office or cell phone to the special number PhoneTag gives you. To the caller, it sounds like any normal voicemail, complete with your voice prompting callers to leave a message. When they do so, a human being somewhere transcribes their message and that text is sent, along with an MP3 of the actual voicemail, to your regular email box.

Google Voice and others offer something similar, but their systems rely on a computer program to try to decrypt what someone is saying. As such, it doesn’t know when a comma or period goes, can’t figure out when someone is spelling out a name, and so on. The people at PhoneTag are usually very good at trying to accurately transcribe the message. They’ll even put [?] after guesses if it’s not clear. If you’d like someone else to take a whack at transcribing the voicemail, just hit Reply and Send.

I’ve found voicemails come to me transcribed less than five minutes after they were left. I never, ever actually “dial in” to pick up my messages.

The other advantage to this is that because it arrives in your email box, you can store the message and audio forever. Search your email for someone’s name and you’ll get their emails and voicemails sent to you. It will even put their actual name in the From line of the email if you upload your address book to the system.

PhoneTag comes with unlimited voicemail box storage, you can still dial-in and pick up messages if you like, and 24/7 customer support. You can pay in any of three ways:

• $0.35 per message

• $9.95 per month for up to 40 messages a month ($0.25 for each message over 40)
• $29.95 for unlimited messages

Whether you are in a meeting, showing off a home with a client, or on the golf course, you can instantly see who called, what they said, and you won’t have to listen to all of your messages to find out about an important missed call. I often hit Forward and reply via email to the person who left the voicemail. They’re often pretty amused to see their words in text form.