Comments on: Lies that the “Please Hold” Voice Tells You

By: Monica Hamburg

Monica Hamburg — Fri, 11 Sep 2009 20:43:53 +0000

Classic. Thanks, Tod.

By: CMM

CMM — Fri, 21 Aug 2009 15:26:56 +0000

That phone looks oddly familiar. Or is it the screaming-at-it part that looks familiar?

By: Donna

Donna — Tue, 04 Aug 2009 04:21:30 +0000

We finally switched back to a very simple phone system: It rings, we answer.

We used to have options, but they all kind of sucked. Now? It rings. We answer. How hard is that? (Although in others defense, we have 5 employees…)

By: barryrueger

barryrueger — Sat, 01 Aug 2009 16:17:32 +0000

The exception this seems to be Virgin Mobile, who have real people, short wait times (if any), and who actually seem to try hard to fix things and make you happy.

Then again they're now owned by Bell, which likely means that we'll be dealing with “Emily.”

By: james c

james c — Sat, 01 Aug 2009 06:38:23 +0000

Having recorded at least 1 set of menu items for a company, I agree with your point about them not changing too often. However, as they just changed, letting people know that they did change "can" be useful if you remember to:
a) record a second version at the same volume level without the "we've changed the buttons" message, and
b) remember to actually change the message

As such, I just avoided moving 90% of the numbers around as it was just too much work, and they in the end got routed to about 4 call responder groups anyway depending on what product/service was being requested.

The best call system, one that gets you close to the right human. Usually these menu's should look like your high level org chart. if it doesn't you're org chart is broken, or your business is, fix that first and then try to fix your phones.