Dealing With Facebook’s Bait-and-Switch

This afternoon, I sent this email out to our engageQ clients: Last week, Facebook announced a major change to how much of your organic (i.e., non-promoted) content reaches people who Like your page. In short, they will no longer allow posts which are...

Facebook Reviews: An Important Warning for Community Managers

WARNING If you run any kind of retail operation, you probably know that your Facebook Page has a Reviews function, where people can leave a star-rating and description of the service they received. What many people don’t know is that Facebook rarely alerts Page...

International Open Data Day

When I was at PodCamp Toronto last week, I ran into Richard Pietro who was one of the organizers behind Open Data day. If you don’t know anything about Open Data, it’s worth looking into. Essentially, it’s a group of developers who are using publicly...

Six Things I Learned Co-Authoring a Book

There’s a reason I’ve been a little slow to return emails lately — my friend and colleague Mark Blevis and I have been writing a book together (due end of 2014). I’ve written three small self-published books before: From Idea to Air: Get Paid for...