Aeroplan: “Our web site is pretty. It doesn’t work, but it’s pretty!”
This has been going on for more than a week now. You get right to the end of the booking process then it crashes. I’m on hold with their “web site assistance centre.”
What do YOU think they’ll say?
- “It’s because you’re using a Mac.”
- “We don’t support Firefox.”
- “I’m not sure. Did you try it again?”
I’ll have the results later.
Why I Have Stephen Harper’s Passport
Okay, I don’t really have Harper’s passport. But I did a pretty convincing mockup of it.
And why did I do this?
Check out spamtrapper.wordpress.com to see my latest project. 
Telus ordered to refund “network access fee”
The CRTC today decided that Telus has been improperly charging customers a network-access fee.
The Commission has ordered Telus to rebate customers who paid this monthly fee, but did not make any telephone calls on the company’s long-distance network during the month. (The company doesn’t have to refund the fee to customers who did make long-distance telephone calls during the same month.)
“When applied to customers who did not make any long-distance calls, the monthly fee was equivalent to an unauthorized increase to the residential local service rate,” said Konrad von Finckenstein, Chairman of the CRTC.
In November 2007, Telus began charging close to half a million customers in Alberta and British Columbia a monthly network-access fee of $2.95. These customers had not signed up for a long-distance plan, either with Telus or another company, and the charge applied even if they did not make long-distance calls or if they made long-distance calls using only dial-around long-distance services.
Customers could have avoided paying the network-access fee by subscribing to TELUS’ toll-restriction service, also known as Call Guardian in certain areas, which permits only local or toll-free calls. While there is no initial charge associated with this service for residential customers, there is a $10.00 cancellation fee. The Commission has directed TELUS to waive this cancellation fee during the next three months if a residential customer subscribed to the toll-restriction service after October 2007 and now wishes to cancel it.
The CRTC no longer regulates long-distance rates. While local telephone companies can set their long-distance plans and rates according to market conditions, TELUS is required to provide its customers with access to the long-distance network as part of its local service rates.
Please welcome Geneva Bokowski
I’m pleased to announce the appointment of Geneva Bokowski as my Research Coordinator/Executive Assistant.
Until recently, Geneva had been the Communications Coordinator with Cross-Cultural Strategy. She also served as Assistant Art Director at Pacific Rim Magazine. Geneva is currently tackling communications and publishing at Simon Fraser University, with specific work in documentary research.
She’s reachable directly at +1.604.683.3725 or geneva@todmaffin.com
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